Shipping Policy

At CurveBonnie, we are proud to offer our customers FREE shipping on all orders.

Order Processing Times

Please allow 1–3 business days to process and dispatch your order after it is placed. An order is considered dispatched once it has been handed over to our shipping carrier and is in transit to your selected delivery address.

During peak seasons and holidays, processing times may extend up to 7 business days.

Estimated Shipping Times

• United States: 7–12 business days

• 🌎 Other Countries: 12–18 business days

Please note that these are estimated delivery times and are not guaranteed delivery dates.

During peak seasons and holidays, shipping carriers may experience delays in transit times or tracking updates that are outside of our control. For international orders, unexpected customs inspections or clearance delays may also occur and could increase the overall delivery timeframe.

Order Changes and Accurate Shipping Details

It is the customer's responsibility to ensure that all shipping information is accurate and complete at the time of checkout.

Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. If our system detects an issue with your shipping address, our customer support team may contact you by email to verify your shipping details within 3 business days of your order being placed.

If we do not receive a response within this timeframe, we reserve the right to cancel the order.

If you notice an error in your shipping information, please contact us at support@curvebonnie.com within 24 hours of placing your order. We will do our best to accommodate any requested changes, but we cannot guarantee that changes can be made after this time, especially once an order has entered processing or been dispatched.

Delayed Delivery

At CurveBonnie, we understand that receiving your order in a timely manner is important to you, and we strive to process and ship all orders as quickly as possible.

However, delivery delays may occasionally occur due to circumstances beyond our control. For example, courier partners may experience unexpected delays or disruptions during transit due to severe weather, transportation issues, high shipping volumes, customs processing, or other unforeseen circumstances.

In such cases, we will do our best to work with the courier to help ensure that your package is delivered as soon as possible.

There may also be unforeseen circumstances that delay the processing or shipment of an order, including product availability issues, address verification problems, or payment processing delays. If an issue occurs that may significantly delay your order, we will make reasonable efforts to notify you as soon as possible.

Please note that CurveBonnie is not responsible for delivery delays caused by external factors beyond our control, and we cannot guarantee an exact delivery date. However, we will always do our best to keep you informed about the status of your order and assist you in resolving any shipping-related issues.

Lost or Stolen Packages

We understand that lost or stolen packages can be frustrating. Once a package has been handed over to our shipping carrier, it is in the carrier's possession and may be subject to circumstances beyond our direct control.

If you believe your package has been lost or stolen, please contact us at support@curvebonnie.com. We will do our best to assist you and follow up with the shipping carrier when possible.

We also recommend contacting the courier directly to file a claim for a lost or stolen package. Most courier companies have their own claims procedures and may require additional information from you.

Where appropriate, CurveBonnie may contact the courier on your behalf to follow up on the claim and provide available updates.

Please note that CurveBonnie is not responsible for packages that are lost or stolen after being confirmed as delivered by the shipping carrier, and such situations may fall outside our refund policy. However, we will make reasonable efforts to assist you in resolving the issue. Depending on the circumstances, a replacement may be offered at our discretion.

In some cases, the courier may be able to locate a missing package and complete delivery. If the package cannot be located, you may also wish to file a police report, particularly in cases involving suspected theft.

Shipping Policy Changes

CurveBonnie reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.

It is the customer's responsibility to review the most recent version of this Shipping Policy before making a purchase or using our products.

By purchasing and continuing to use CurveBonnie products, customers acknowledge and accept this Shipping Policy, including any modifications that may be made to it.

We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders.

If you have any questions or concerns regarding our Shipping Policy, please contact us at support@curvebonnie.com.